This is not a post about parenting, so if that’s what you’re here for, then you’re better off looking at another post. Scroll down, you’ll find something. This post is about Cash4Phones, and how you can overcome their weedy little scams.
It’s a trap I should have seen coming – just a simple Google search would have revealed that Cash4Phones are nothing but a bunch of crooks, but I was in a hurry and didn’t do any research.
This is everyone at Cash4phones.
Cash4Phones have a very simple strategy: they quote higher than their competitors (Envirofone, Mazuma, etc.) for your phone, then email you to say that they’ve received your handset but due to ‘excessive wear and tear’ it has failed its inspection and they are therefore giving you a revised offer. To quote my own experience: they offered me £75 for my BlackBerry Bold 9700, then reduced it to £44. I know for a fact there wasn’t a scratch on the phone.
What they then do is give you five days to respond – if you don’t respond within five days they assume you’ve accepted their revised offer. They’re playing on the fact that most people can’t be bothered to complain, and therefore Cash4Phones get to keep your phone for a fraction of what it’s worth. And, if someone does complain, they either revise their offer up slightly or return your phone to you – at a cost of £4.95 to you.
After speaking to Zoe Robinson, someone I’ve known through social media for a while and who has a strong law background, it became apparent that what Cash4Phones does is inherently illegal.
A basic contract is all about offer and acceptance. Envirofone offers you a price for your phone, and – in sending your phone to them – you are accepting that offer. Cash4Phones’ terms and conditions are significantly different. They say that their quotation is a non-contractual quote, nothing more, and that in sending your phone to them you are making them an offer.
This is an unfair legal term, and under the Unfair Terms in Consumer Contract Regulations 1999 they have to explicitly inform you of this at the point you accept their quotation in order for it to be legally and contractually binding. Just clicking ‘Confirm’ to state that you accept their terms and conditions is not enough – they have to negotiate this with you beforehand.
So, if you find yourself on the receiving end of Cash4Phones’ scam, here’s what you do:
- Ring them on 0845 4601064 and quote your order number.
- State that you reject their offer. They might, at this point, state that they’ll have another look at your phone as ‘sometimes their technicians make mistakes’. If you want them to do this, that’s fine, but state that you’ll accept nothing less than the asking price.
- There’s no need to spout legal jargon at them just yet, but just mention that their T&Cs are invalid under the Unfair Terms in Consumer Contract Regulations.
- They will say they’ll call you back the same day, but they invariably won’t. Wait until the next day before you call them back – by stating that you waited for their call which never came you can put more pressure on them.
- They’ll come back to you with a revised offer. If you like it, accept it. If not, ask to speak to a manager and start quoting the Regulations. Say you’ve got a background in law, and they have three choices: Continue to offer a low quote and face the risk of court action; return your phone to you free of charge; or honour the original quotation. Chances are they’ll avoid the former, as they know that legally they’re at a huge disadvantage.
- As and when they make you an offer which you accept, categorically state that if you do not receive the money within 48 hours you’ll be starting legal action. Many people on forums across the Internet have said that they’ve waited weeks for payment.
And that’s about it. Hope this helps!
A really interesting post and a good read. Cheeky blighters – can’t believe more people aren’t pulling them up on their T&Cs. I have always used Mazuma and cannot fault them but I never thought to check out their T&C’s as I have never had a problem. Eik, I certainly will not be using Cash4Phones in future!
I’ve had similar issues with Envirofone, actually. Apparently my phone was “water damaged”, so they reduced my offer by nearly 50%. They sent the phone back for free. Never had a problem with Mazuma though, I’ve sold them several phones and they’ve always been reliable.
This article was a fantastic help, after they ealuated my Galaxy S at half of what they had initially offered due to ‘Excessive Wear And Tear’.
Followed the instructions and got the money I wanted (after I had to call them back near the end of the day after the initial call, as expected :s).
Thank you very much!
Thank you so much for sharing this on the internet, I’m hoping this information is going to be very useful to me in the next few days as I have been a recent scam victim. Going to follow the steps and hopefully get my phone/money within 48hours.
After this I’m considering on reporting them online to trading standards because unfortunately I bet this company receives many phones where people are afraid to speak up and lose out on money, so whether I am successful or not at beating the scam it’s still unfair for people still to be victims of it.
I too have been robbed by Cash4Phones I have also been robbed again as I have to pay 2 x 4.95 for the 2 IPhone 4 16gb, that they initially offered £384 for and then reduced it to £198. They sent a flimsy bag; that had I not of wrapped the phones in plenty of bubble wrap, that would have smashed the phones to pieces. I am so infuriated with their practices and fed up with these types of companies being allowed to rip of those trying to make some money for a phone they’ve already probably overpaid for!!! I’ve reported them to trading standards, I urge everyone else to do the same, lets stop this blatant scamming on us the hard working public.
Thank you for your information have just received my envelope for cash4phones I won’t be sending my them my phone now I read this thanks again
Have just had run in with cash4phones, was offered over £90 then £47 when they got it. They eventually increased the offer, not enough so have asked for return and i know have to pay, what a rip off company, will sell on ebay. Do not use this company as their trading practices are unfair with a continued poor attitude.
I wish I’d known about others bad experiences with cash4phones before sending my iphone 4 to them earlier this week. I too sent an unblemished phone to them protected by lots of bubblewrap and have just received an e-mail saying that the back of the phone is cracked and as a result have been offered £54 instead of the £155 I had been expecting. I have agreed to pay the £4,95 to have it returned, hopefully still in the undamaged state it was sent in. Message to anyone thinking of using cash4phones in the future – DON’T DO IT!!!
I wished I had read all your comments before I sent my phone in. They took two weeks to acknowledge that they had received my phone, it took several threatening emails and phone calls, but nobody picks up the phone anymore on that number! is that a new scam that they are no longer picking up phone calls? i cannot get through to them at all! help!
they have offered me a miserable £10 for my iphone 3g – which I’ve just written to them rejecting the offer and threatening legal action. This is a complete waste of my time, wished I hadnt been greedy and just gone to Mazuma.
Shame i didn’t do my research, all of what you mentioned happened to me. Laughable that they offer less than they quoted at all when the only condition they specify is either working or not. refused their offer, paid for refund, then they come back with improved offer and offer tor efund postage fee i paid, ok i said…..money in 72 hours they say……still waiting over a week later am i.
These people need the Anne Robinson treatment, make it so someone!
i sent in four old phones and got my cheque within a week, so then i sent in my 6 month old galaxy ace, they said it took longer than the 10 days quotation period for them to receive which i know it did not as i sent it by the same post but they said my quote was invalid and sent me a reduced offer for my phone, i immediately sent an email stating i did not accept there revised offer and wanted my phone back immediately! this seemed to work as the following day a young lady rang me and said she had spoken to her manager and he was willing to honor my original quote, i agreed, she told me that there would of course be a second seperate payment which after a week i did received, the trouble is i still have not received my original offer and after several emails and three weeks later i am being told that they have a system error and i will receive payment by the end of the week/ beginning of the next! I am still waiting…please do not use this company its more hassle that its worth most of the stories are true!! I wish i had read them prior to sending in my phone….
I too have had issues I’m usually careful and do my research but as I didn’t I’m stuffed . Sent my Nokia 5800 xpressmusic off two weeks ago at 6pm the next day had email phone had excessive wear and tear !! My phone I’d sent in was immaculate , had to wait for Monday to contact , my original quote was £40.04 they revised it to £24.04 I’m not one to stand for it so I called them and asked them to prove via email proof of there findings I was told between 5-6 I’d have a phone call in which I did but not till 6.30 to say there was no major issue with phone but looks like it still needs repair my new offer was £34.04 I agreed this other wise I’d have to pay £4.95 to have it returned (which is NOT on the website ) on the weds I had an email to confirm payment please allow 72hrs or up to 5 working days so by the Monday still no money 72hrs up , called again promised would be there by the weds checked again still no money so I called them by now I’d had enough then I was promised it would defentley be in my account 27th sept ( 2012 ) so I asked for this in writing via email as proof . I DO HAVE THIS EMAIL ,,and as you guessed no money .I called 9 times before I got an answer same women basically fobbing me off then had to cheek to say by 6pm it will be there and she’d even give me a call to confirm . I’ve written to watchdog ! I’m a fighter and I won’t back down I will also be calling trading standards I will inform them of the regulations when I call that they are breaking these and I’d even take them to a small claims court just to prove they can’t win against everyone . Please don’t be fooled by them and fight back if everyone fought back they lose and surely they have to give up
i have sent my galaxy off over 2 weeks ago and was offered £202 for a perfect conditioned phone online with a 48hrs payment promise.once they sent me an email to say the phone has been received and has Excessive wear and tear ( not a scratch on the phone when i have sent it off!!!!!! was only a couple mths old) they offered £121 which i have accepted as i needed money quick.that will teach me. just spoke to them on the phone as no response to my emails. how convenient. as still no payment and they told me that due to computer system issues since MARCH i will receive the money in another 2 weeks. fxxxxxxxing joke the whole bunch. DONT ever use them again . Have used top dollar before and they were Amazing !!!!!! don`t use CASH4PHONES.!!!!!!!!!!!!!!no phone no money
I sent my 2 phones off to them and had message back to say that they failed grading process and foolishly accepted a revised offer payment was confirmed in an email on sept 24th but till today still no money recieved they now say it will be with me by october the 8th, but not holding my breath for it after reading other forums about these rip off merchants they shouldnt be still allowed to trade on any comparison site.
Do not use this company it is a SCAM!!! I sold two phones and got the asking price for one phone but the other phone they offered me £20 less then what I was quoted, I took this offer as I just wanted to get rid of them. The problem has been getting my cheques from them. In the emails they sent to me they stated that it will take 5 days, after waiting 7 days I phoned them and spoke to a very rude unhelpful girl who told me to wait 10 days. I finally received a cheque for one of the phones two weeks later but I am still waiting for my other cheque and it has been nearly a month now. I have tried to call them a couple of times a day and have sent them three emails with no answer, they are completely ingoring me. I wish I had listened to friends advice and stayed well clear from this company as they are just crooks!!
Looks like i’m another one in the long line of people being SCAMMED!! Just received my email from them to say due to “wear & tear” i have a revised quote of £32 from my original £82!! Again i know my Galaxy S was in excellent condition-wish i had done some research first, these companies make u so anrgy!! Going to ring tomorrow & get my phone back i would rather crush it myself than let these crooks get their hands on it!!!!
I sent my old i-phone to this lot 5 weeks ago. They are claiming not to have received it and are now avoiding my email messages and no-one ever answers the central phone number. Not sure what redress I have here because I foolishly used one of their flimsy bags to send back to them. Now fully expecting that they will claim it was “lost in the post”. Really – avoid this shower like the plague.
I’ve had the exact same problem with this company. Sent my phone away to them on a Friday and didn’t reach them until the following Friday which was a bit strange I thought. At 18.01 I got an offer which was half of what I was quoted because of excessive scratching on the screen. I had a screen protector on since day one! Funnily enought their office closed at 6pm so I couldn’t contact them about this. When I did get through on Monday they revised my offer and I was to get £10 less that quoted because it was quite dented which was fair enough. So on the Wednesday I was told my payment was processed and it could take up to 5 days. Following Wednesday no payment, rung them. After many attempts of ringing them i Was told their was a problem with their system and I would be paid the following Monday at the latest. The following Monday came, still no payment so I emailed them because they wouldn’t answer the phone. I was told then by email that it would be the next Monday at the very latest. So the next Monday came, still no Monday. At this point I was furious! After 22 attempts at ringing them I was told it would be Thursday at the latest. It’s now the next Monday and I still haven’t been paid. I’d say, advoid this company at all costs. It’s not worth the bother.
still waiting on my revised offer which i accepted on 16th september
THIEVES: I sent my Galaxy S in good faith after comparing many sites and finding these were offering the most (maybe a fault of my own greed and should of researched but with Christmas coming up it equates to an extra stocking filler). The web site did NOT mention cosmetic damage and only asked whether the phone was working or not, which it was… perfectly. I was offered £86.00 which I thought was pretty good since the phone was 2 years old and had a few scratches around the edge (none on the screen). The offer came back at £34 due to “excessive wear & tear”. I prompty rejected the offer, paid the £4.95 to return my phone did a bit of research and found this site. After several days (and 2My account” stating the phone had been returned I was still without my phone so I emailed them quoting the legal stuff above and got a very apologetic email back saying the phone would be returned in due course (“my account” says it already has been). I have given them the option to return my phone in the condition I sent it to them or credit me with the original offer of £86.00, as my wife works for a firm of Solicitors I also told them that we were threatening action. That was 2 weeks ago and I am still without my phone, any financial return and they are ignoring my emails and my phone calls mysteriously get “cut off”… AVOID AND GOT TO MAZUMA OR SOMETHING!!!
who do i report this scam to
still waiting to get my Nokia n8 back from them witch was 2 weeks ago and cant get a hold of them to find out whats going on. AVOID AT ALL COSTS
I sent a phone yesterday afternoon about 3.30pm so before the last post collection in one of their bags. Today I get an email saying it has extensive wear and tear, which is doesn’t. I can’t quite believe they got it so quickly and tested it! Guess I’m another victim. Will ring them tomorrow, have already emailed them. Fingers crossed!
I wish I’d seen these emails before I sent my phone off! I had exactly the same response: damaged back casing even though I’d sent it off in decent condition wrapped up in newspaper to protect. I rejected the offer and they ‘revised’ this which I then accepted. I’m still waiting for payment even though they claim to have done this. No response to emails and no answer on the phone. NEVER USE CASH4PHONES! Who can we talk to to get our money back?
I wish i had read this post before! i thought they were genuine when i posted my samsung s2 to them. I did it via there freepost envelope. It took 3 weeks to get there apparently. I rang up after a week because i was a bit suspicious, on average i would say i rang there number 13 times (seriously) before they even answered just to say just wait three more days. Rang in three more days they said ‘just wait three more days. After 3 weeks i decided to do some more research on them, finding this post! i was so annoyed i rang them and said your shit basically. Then they said i could fill in a form to royal mail to get compensation becasue its lost! They sent me the form via email. Then oh my.. 30 minutes later the fuckers emailed me to say oh greg! its just turned up. but due to EXCESSIVE WEAR AND TEAR…… Funny thing is my phone was in immaculate condition, it looked brand new i sent it wrapped up in a about 5inch thick bubble wrap, there was no way it could have been damaged. Obviously the only reason they said it turned up was because i was going to complain to royal mail and they would have told me they sent it to them ages ago, so then cash4phones would be in shit.
There game was to act like it got lost in the post so i would forget about it or then think its been damaged somewhere along the line and then accept a third of the price they offered me. I obviously rejected there offer, and paid to get the phone sent back to me. This took 2weeks, when i paid for next day delivery? How does that work? I thought the fuckers were going to say it got lost in the post again….
Funny thing is the phone came back in PERFECT condition no marks no scratches or anything. It was just like it was when i sent off! Conning Bastards!
Moral of the story is = NEVER USE CASH 4 PHONES. . . . .
use eBay!
The same thing has happened to me, they offered me £43 for Iphone 4 which was in perfect condition when I sent it to them and paid £6.00 special delivery, I rejected their offer and had to pay £8 to have it sent back to me. I haven’t received the phone back as yet. I have called them and no reply, they have now emailed me to say somebody will be in touch! I wish I had some research as now I feel I am not going to get the phone back!
All the above stories sound so familiar as it has happened to me also!
I can’t believe I didn’t research this company before posting off my Nokia N8, they quoted me £90.00 then an email come through stating due to wear and tear they revised the offer that went to £36.03.
The quote was rejected on 08.10 when the £4.95 was paid, the postage didn’t come out of my account til 15.10, after more than 20 phone calls with no response and numerous emails also without a response (surprise surprise) I am now down a perfectly working Nokia N8.
I have emailed them again today to advise that I will be reporting them to Trading Standards and if my phone is not back in my possession by 24.10 I will be seeking legal action.
**AVOID THIS THIEVING COMPANY**
same thing happened to me, I was quoted £55 and then I got an email saying there was excessive scratching on screen. I then went to reject offer but found out I had to pay £8.95 to get my MY PHONE back, absolute ludacris!
What can I add to the familiar tales above? Nothing I’m afraid, just another one. I was offered c. £90 for my immaculate, 3 month old Blackberry Bold 9780 which was kept in a hard case. I sent it got the usual excessive wear and tear cr@p and a revised offer of £36.03 (the same amount as Jane on October 21st above, funny that, eh?). I rejected this online and they want £8.95 for postage. I don’t have the energy to fight theses thieving b@stards, so I’ve paid the return postage fee. All I can hope is they send it back, so I can go to a reputable company or sell it on eBay. I’ve sold a couple of of phones previously to other companies with no trouble at all. What Cash4Phones are doing is downright dishonest, whether it is illegal I’m not sure, but I urge anyone who has been treated like this to report them to trading standards, watchdog, newspapers, etc. so that they can’t continue with this blatant rip-offery.
I too have been scammed by csh4phones! was offered 103.00 for my htc incredible s phone in great working order (had screen protector on and cover on the back for entire time ive owned it so not damaged at all) and recieved an email today saying “excessive wer and tear” offering me a revised offer of” £40!! When I went on their website to reject the offer I was immediately informed that it will cost me a total of £8.95 for them to return the phone to me (which they did not mention on the website when i got my quote) and if i do not send them this returning fee within 12 days they will assume i have changed my mind and keep my phone! ridiculous! absolute scam artists, stay WELL away! I have learnt my lesson I hope watchdog exposes them!
same as everyone else except i paid the £8.95 for a return, and have now put hsbc fraud team onto them. the phone line now appears to be out of action.
another shep to the slaughter, need i say more. Just read the usual story from others. i will fight them tooth and nail. They will pay.
Like wise fell for for it – quoted me £84 then sent revised offer of £33 due to excessive wear and tear. Offer rejected. Phone was protected and in immaculate condition Paid the £8.95 (rip off) return fee. Subsequent to several emails they did return the phone without protective leather case. If I lived in the area I would pay them a visit. THIEVES.
Ive complained to sell your phone .com, as they are top of their lists for most phones which is a bloody joke. they revised my offer to £72 and cancelled my £8.95, but still have no phone or cash, and they no longer reply to e mails. contacting trading standards, see what they say, at the end of the day its theft, and if we all report them, the co must be liable. not letting this go.
Report them to these people and they are treating it as a crime. it takes ten minutes and you receive a crime number. They are currently investigating
them.
Fraud Authority (0300 123 2040) by the Action Fraud website Fraud cases are passed to the National Fraud Intelligence Bureau (NFIB),
I am in the same boat, offered a significantly lesser amount for my handset. I am currently battling with them by email, I will not do it by phone as I am keeping paper records for watchdog, trading standards and fraud authority. This article has helped greatly and I have just sent them another email stating their T&C’s are invalid under the Unfair Terms in Consumer Contract Regulations 1999. I am waiting for their response!
UPDATE: I have just received this from a manager.
Dear ……..
You have clearly had a substandard experience in this instance, for which I must apologise sincerely – therefore in light of this I will authorise full payment as a gesture of goodwill.
Please rest assured that the terms are indeed valid as these have been designed and implemented correctly through an independent firm of business solicitors.
Once again, my apologies for the lack of contact from customer services.
Best regards
UPDATE AGAIN………received the money eventually and cheque has cleared in to my bank. I would advise you to NEVER use this company but if you have already fallen victim to this scam then please fight them and do not part with any of your money. I won my fight and you can too. I spammed every email address I could find for them until they eventually agreed to pay up.
just had my phone returned and now sent it to orange, where they have offered £67. The Action fraud website were brilliant and have passed all the details onto the police. if you can report them to these people it takes ten minutes, and after 2 weeks of e mails to cash4phones, these people have at least helped me get my phone back. report them, the more complaints the greater chance of prosecution.
I have just come foul of these conmen, HTC incredible S. £120 and an offer of £40, revised to £42!!!!
Just filed complaint with Action Fraud and sent email stating so, i will also claim via MCOL if phone not returned to me or price is paid they quoted.
After using a compare site to find the BEST price for my phone Cash4Phones came top of the list offering £50.05 for my handset… This was much higher than any of the other companies so obviously I went with them.
After sending my phone off in a very flimsy looking plastic wallet with no protection I received an email a couple of days later saying my phone has been tested and my offer had been re evaluated… My phone was now supposedly worth £17.10 to these scam artists.
I feel like I’ve just been led into a trap and after reading these comments I’m not the first and probably not the last to fall into it.
I am baffled as to how this company is allowed to operate.
Absolutely shocking… If you are reading this before sending off your phone… DO NOT SEND YOUR PHONE TO THESE SCAM ARTISTS
I am currently following the instructions detailed above and will update my progress…
just been paid out £60 from orange. Had an e mail from fraud people saying cash4phones were being investigated,and were being looked into over other complaints about a different scam un related to the phone business, so thats good news. Originally my phone offers were around £64, cash4phones offered £87, so i went with them. i guess the lesson is they prey on peoples greed for a bit extra. Easy for me to say now, but if its too good to be true, it probably is. good luck to everyone else on here,and try and report them to the fraud number above,as they are working to close these people down.
Thank you for the help, I was offered £54 for my samsung wave but when cash4phones received my phone they sent me an e-mail saying it had scratches , cracked etc……..I followed what you suggested above but I also said I had a long conversation with trading standards
. 4 hours later money was in my bank albeit £48. The phone number was a joke though,,,,they don’t answer. Was all through e-mails and they somehow blocked me after i sent 2 e-mails,,,so I used my wifes e-mail adress using my reference number,,,thanks again for the advice it worked a treat!!!!!!
An update on my sorry tale (Oct 23rd above): I paid the £8.95 for the return of my handset which arrived after a week without the case, charger, leads, etc. I then valued my phone using Asda Tech Trade-in, who offered me a couple of quid short of the Cash4Phones scammers, and guess what? They paid me what they said they would! Can you believe it?! This is a lesson learned….
I am currently trying to get my phone back from them after receiving the standard ‘Excessive wear and tear’ email. I phoned them and they said they would phone me back with a revised offer. After reading this I’m am now just trying to get the phone back but keep getting fobbed off with ‘so-and-so will call you back later’ or ‘I can’t deal with this as Sabrina took your call earlier’ etc. If I ever get my phone back I’m going to Asda Tech trade in instead…
Oh my god I so wished I had read this before I sent my phone – daughters Blackberry Bold 9780, she is 10 years old, phone was never taken out of house and used a handful of times to send messages – Cash for Phones offered £83.83 then reduced it to £38 due to “excessive wear and tear” – I have declined the offer and paid the return postage fee which I might add is £8.95 !!! Not the £4.95 everybody else seems to pay – I wait with baited breath on the return of my phone – I too wish I had gone straight to Mazuma as never had a problems with them before, should have took their £73.00 offer
will keep you updated but judging by all your comments I may have a fight on my hands !!!!!
I actually found this article after I had sent 2 phones in. I got offered £165 for a Bold 9900 and £18 for an old Motorola. The Motorola got accepted, the Bold got reduced to £65. Both phones were in mint condition and the Bold didnt have the excessive wear and tear they said. I promptly phoned up, demanded it was checked again and a few days later had a voice mail saying that a mistake had been made and got offered full amount. I had to chase the payment of both phone but eventually this morning both amounts cleared even though my phone were received at the end of November. My advice would be dont panic, keep pressing them and dont use them again, I know I wont be!
Thanks for the advice Ed, glad your payment was finally sorted.
I can add exactly the same story to this sorry tale… I wish I had checked them out first
I have reported to Trading Standards but I am d
own a phone and down the cash! Scammers!
Up date on my post of 10.10.12 : Surprise, surprise Cash 4 Phones say they made an error when “assessing” the Blackberry Bold and want to increase the offer to £76.00 – I said just send the phones back after all I have also paid the £8.95 to return the phone !! As it stands, the first two phones they agreed to pay a minimal amount on has still not be paid into the bank and I have no idea where the hell my Blackberry Bold is at the moment
update to post of 16.12.12 – FINALLY all funds received into bank account !!!!!!!! Glad to see the back of cash for phones and to any person even considering sending their phones in …..DON’T !!!!! Hope everyone else has a good outcome with their cases.
Pleased I researched this company and found this post. I just received the flimsy bag from them this morning, needless to say I will NOT be sending them my Blackberry Curve. Thanks for the info.
stupidly I didn’t read reviews regarding the payment issues at cash 4 phones my phone did have damage buttons missing, but they said that my money had been paid checked my bank account cleared and uncleared funds NOTHING!!! But I sent an email saying if I don’t get my money in 48 hours ill report them to trading standards and start legal action against them. let’s see what happens in the next 48 hours
Pretty much the same story here.I was quoted £150 for my iphone 4. Received the bag, ensured I bubble wrapped the phone and returned it. Received an email saying ‘good news’ my phone had been received but was given a revised offer of £50 due to ‘excessive wear and tear’ which I know there was not any wear and tear at all. Was surprised to see that if I did not accept this offer I would have to pay £8.95 to get my phone back, this is not made clear on the website. The only question you are asked is whether or not the phone is working. Not about the condition. I disputed it was scratched (took a few emails and they do not seem to answer their phone very often) and eventually got through to someone and was told a ‘human error’ has been made. Funny that after reading other reviews this error seems to happen a lot!! I was given a revised offer of £130 which was still below the original offer but I thought I may as well take it to save further aggravation. Was told payment was being processed but over a week on I have not received the money in my account. After more days and time spent emailing and calling I finally spoke to someone who didn’t seem to care less, was not apologetic and told me there was a technical issue and to wait until the following week and then phone back – over two weeks since they received my phone in the first place. Was also told I had been sent emails which I have not received. DO NOT use this company I do not know how they get away with it and their customer service is terrible! Wish I had read the reviews before trusting them with my phone.
used your advice yesterday after numerous calls and money was in bank this morn,Thanks op
Beware all this company are a scam !!!
i had the same problems with reduced offers etc… my own fault for not researching properly. Very hard to get through on the fone as they do not answer very often… eventually got my money after nearly 3 weeks of waiting… lesson learned
i sent my nokia lumia 800 and ive been quoted 90.00 and i got an emal and then it was revised to 37.00 due to wear and tare in rang them and told tem full price or they will send my phone back and not to the cost to me and if they didnt i would drive to the building address and take it back they then have said i can have the full offer and on my account on their website it says pending ive sold many phone to them with no problem but it seems since last year there ethics are just beyond this plannet not even hitler would be this wrong if he dealt in phone selling but please dont go to them please use phone bank.uk or mobile phone exchange all numbers are 7 days a week and 9 am til 5pm
ohhhh just been reading all these comment silly me i just went looking on there they were selling my samsung galxey s for about 60ish and there sending my and envolop wish i saw this before going ahead i just wont give them it thankyouuuu alll soo much you all helped me
xx
ive just been scammed by cash 4 phones! do not ever use them they are con artists! at first they get you by stating its as easy as one two three, they give you a price for your phone then show you only two options / two different prices 1 if your phone is working 2 if its not. they keep stating its as simple as that and as you send your phone off in that flimsy little bag they provide you, you get an email saying that your phone has failed the tests!!!!! but i know it was in a 100% working condition when i sent it off!!! fuming as their revised price is down from £58 to £23 !!!!!!! it disgusts me how they can get away with this!!!! it is such an obvious scam that it defies all other logic!!!! to add insult to injury they state that if i dont accept their revised offer it will cost me almost 10 pounds to get it back!!!! they are a disgrace. they should be held fully accountable for fraud!!!! absolute scum of the earth. shame shame shame Ref. 20283517
Ive just come accross this ive been sending phones to cash 4 phones for the past 2 as im happy with my current handset so i have always got rid of my upgrade with them and i have had no problems ive been reading alot that peoples handsets have been reduced in price and i have had no problems although i have never given them an excuse as i make sure my phone is always sent with extra packagaing eg bubble wrap. In regards to people and there emails
”What they then do is give you five days to respond – if you don’t respond within five days they assume you’ve accepted their revised offer. They’re playing on the fact that most people can’t be bothered to complain”
To say this I think is unfair At the end of the day you need to remember that they are a business and they are getting phones from people all the time they cant hold onto peoples phones forever and 5 days is more than enough time to respond to them.
I think most peoples problems are down to human error to avoid problems just do what i do make sure your phone is wrapped to avoid damage and always check the details you enter as I do to avoid human error.
cash for phones am a waste of space i sent of my phone 10days ago and still waiting for payment they said it will be in in the next 3 till 5 working days. i was offered 72 pound for my blackberry n they offered me 25 for it this is a joke. i have emailed them and they still have not got back to me they am just a f**king joke to be honest.
How do you get hold of this company??
I recently used cash4phones.co.uk to recycle my old iPhone4.
I was quoted between £130 and £150 from a range of recycling companies. I chose to use cash4phones.
I was sent a prepaid envelope to send my phone. As this was not padded I wrapped my phone carefully in several layers of bubble wrap, inside a Jiffy bag, inside the original box. Although the envelope was prepaid I followed the companies advice to pay for recorded delivery to ensure it arrived safely.
I took photos of the phone on the day it was posted from all angles which clearly show the phone to be in perfect condition. There are no scratches at all.
I have today been informed that after inspection the company have changed their offer to £32 due to excessive scratching on the screen.
As I am sure the phone was in perfect condition when i posted it and was wrapped extremely carefully- I do not believe the phone to be excessively scratched.
However I find myself in a difficult situation now the phone is in their hands. I have declined their offer and they are demanding £9 to return the phone (it cost me only £1.10 to post it to them) which I have been informed if I do not pay quickly they will take that to mean I accept their offer of £32 (which I definitely do not). I found information about this return charge tucked away in their t&cs not on any of the main web page, any pages to do with what happens if you are not happy with the offer or faqs.
Clearly this company is not operating in an honest way and I do not believe they will return my item safely to me. Either I accept their offer and loose out on £100 or I pay them £9 and have a phone returned to me which if damaged must have been damaged whilst in their possession.
Scam scam scam. Do not use this company
HI there my name is ryan.
I am getting in touch with bbc watchdog about cash 4 phones as what they are doing is illegal; so the more people I have backing me up the better to stop cash 4 phones scamming more people out of there money so if you all could send a short email to bbc watchdog it wont take you longer than 5 minutes thanks ryan.
Same with me.got offered £143 for my iPhone then they offered me £48 cause th front screen had excessive scratching on it.ive paid £9 to get it back!its been a week an still no phone!normaly use envirophone with no hassle .
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^An I sent my phone in a iPhone box so it couldn’t get damaged.
my original offer was for £38, i recived an email last night stating a new offer of £15.20 for my HTC desire s, Ive called the this morning working though the steps from this page and they were detremained they was not in breach of the 1999 act, saying that they hear this all the time and they will go to the wherehouse tonight to check my phone again and call be back at about 6pm